App Privacy Policy

Privacy Policy

Effective Date: 01/01/2024

As Central Hospital Healthcare Group and its affiliates, we keep the security of your privacy at the highest level. This Privacy Policy provides a general framework for data used in the Central Hospital Mobile app. By using our services, you consent to the practices described in this policy.

What Information Do We Collect About You?

We may collect a variety of information from you directly or during your use of the service:

• Information You Provide Directly: Your required credentials (first name, last name, Turkish ID number), appointment information, resume data for job applications, and details required for Medicare service.
• Service Usage Information: Health data about the treatments you receive in our hospitals and information such as telephone and email that allow us to contact you.
• Third Party Sources: To the extent permitted by law, information obtained from publicly available sources or those close to you.
• Automatically Collected Information: Technical information such as your IP address, device ID (IMEI/MEID), phone number and geolocation data can be automatically saved. This data is anonymized by being stripped of its identifying attributes.

How Do We Use Your Information

The information we collect is used for the following purposes:

• Creating your service record and delivering the health care you request.
• Providing personalized services and customized ads based on your past events.
• Improving our services and conducting market analysis through surveys.
• Organize sweepstakes or promotions within the framework of legal permits.

Who do we disclose your information to?

Your information will not be transferred to third parties for independent marketing purposes without your consent. However, sharing can be done in the following cases:

• Affiliates: With affiliates within Central Hospital Health Group.
• Service Providers: With companies that offer technical services such as billing or emailing.
• Patient Relatives: For the purpose of informing your first-degree relatives within the framework of the legislation.
• Legal Obligations: With the competent authorities where required by court order or legal process.

How do we ensure the security of your information?

To protect the integrity of your data and prevent unauthorized access, we take the following measures:

• The necessary software and hardware infrastructure is provided without interruption.
• Our staff is trained in data security and their responsibilities are secured by business flows.
• Within our hospital, data access operations (reading, changing, etc.) are limited.
• Our information security confidentiality, integrity and accessibility by authorities It is based on principles.

What are your rights with respect to your data?

Under KVKK No. 6698, you have the following rights:

• Find out if your data has been processed and request information if it has been processed.
• Learning the purpose of data processing and whether it is transferred to third parties.
• Do not ask for the correction of missing or incorrect data or deletion if the processing conditions have expired.

Data Controllers

Our companies with the status of data controller within the scope of the law:

• Önem Sağlık A.Ş.
• Metcer Health Services Inc.
• Erengazi Private Health Services Inc.

Data Retention Period

Your personal data collected through our application (“Central Hospital Mobile”) is kept securely on our servers for as long as your account is active and for the statutory retention periods required by the relevant legal regulations (regulations of the Ministry of Health, KVKK, etc.). Data that has expired statutory retention is periodically permanently deleted or anonymized from our systems.

Data Deletion Prompt and Method

Our users have the right to request the deletion of their accounts and associated personal data that they have created in our application at any time. You can use the following methods to delete your data:

• In-App Deletion: After logging into the application, you can instantly start the permanent deletion of your account and related data using the “Delete My Account” option by entering the “Profile” or “Settings” menu.
• Request by Email: For the deletion process apps@central.com.tr You can also request the deletion of your data by sending an email entitled “Account Deletion Request” from your registered email address.

After your request or in-app transaction, all personal data that we are not legally obliged to retain will be permanently deleted from our systems within 30 days.