Our Quality Policy

Patient Safety and Satisfaction

In treatment protocols, we are committed to using the most accurate diagnostic and treatment methods, prioritizing evidence-based medicine practices. We adopt a service approach that takes into account the physical, emotional and social needs of each individual by offering personalised care and treatment plans that take into account the physical, emotional and social needs of each individual. We constantly measure patient experience and maintain satisfaction at the highest level by making systematic improvements with feedback.

Ethical and Scientific Approach

In all our activities, we fully comply with international codes of ethics, legislation and professional standards.
We conduct research and development work under strict supervision through scientific committees and boards; we promote publications that add value to the world of medicine. We conduct regular training and information activities to improve the professional responsibility awareness and professional ethical sensitivity of our employees.

Continuing Education and Professional Development

We organize scheduled trainings, online courses and conferences to keep up to date the level of knowledge and skills of all our employees, from physicians to nurses, administrative staff to support teams.
By supporting specialization and doctoral programs through academic collaborations, we spread the culture of in-house scientific research. We transparently implement career development planning, performance evaluation and incentive systems to increase employee satisfaction and strengthen corporate loyalty.

Use of Advanced Technology and Resource Management

We regularly review hospital infrastructure, innovate our medical devices in accordance with international standards, and digitize processes using information technologies effectively. By caring about cost effectiveness and sustainability in resource planning, we create an efficient corporate structure. We show corporate sensitivity on issues such as energy saving, waste management and environmental protection; we assume social responsibility with environmentally friendly practices.

Contribution to society and social responsibility

We take an active role in protecting and promoting community health by organizing preventive health services, screening programs and seminars. By organizing volunteer projects and health campaigns for areas and individuals in need, we care about providing accessible health care to all segments of society.
By collaborating with educational institutions and non-governmental organizations, we develop projects that will guide the health professionals of the future and contribute to raising the level of public awareness.

Continuous Improvement and Performance Management

We regularly measure and evaluate our service quality within the framework of objective performance indicators and international accreditation standards. Through internal audit teams and independent auditors, we closely monitor processes, risk factors and quality standards, and implement necessary revisions in a timely manner. Taking into account the feedback of our stakeholders — patients, employees, suppliers and society — we prepare action plans to improve the quality of services and implement them effectively.